Support and documents

Let us help you find what you’re looking for

We've made some improvements to our help and support pages. Find the forms, documents and support you need below.

Our new and improved document library is now divided into four main categories.

Administration forms - find the forms to manage your firm's interaction with the Aegon Platform and client management.
Transacting forms - find the product forms you need to submit business and instructions on the Aegon Platform.
Adviser documents - the supporting documents you need to make the most of the platform, from adviser support guides to training guides.
Client documents - find key features, terms and conditions and supporting documents including client training guides to help your clients interact with the Aegon Platform.

Visit the Aegon Platform document library Visit the Aegon Platform document library

If you have a question about a policy or product, or want to get in touch, we're here to help.

Adviser support Adviser support

Aegon Platform guide to sending forms by email
Find out which forms you can send to us online and where you need to use a paper-based process, listed by product and transaction type.

Adviser homepage
Your home for finding out more about supporting financial advice.

You can find all of our frequently asked questions on our support page.

Get in touch with us if you're having trouble finding what you are looking for.

Get in touch